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NAT MARR PARR TOUR COMPANY LIMITED
Founded in 1986, Parr Group is one of the first agency to begin travel operations in Andaman region which cover Phuket, Phang-Nga and Krabi. Today, we have established two agencies in our group; Parr Tour and Natt Marr Parr Tour to diversify the market segment and travel products mixed at 7 locations around every corner of the world and about 100 members of staff providing travel services of the very highest standards.
Our International Travel Division specializes in services for groups and individual travelers outgoing to countries around the world as well as incoming to south region of Thailand from overseas.
VISION
Our objective is to provide professional consulting services to our clients consolidated by quality and reliability. From leisure to MICE to business travel, we organized all our packages and events from our professional experience to ensure the highest satisfaction of our clients domestics and worldwide.
MISSION
• To deliver world-class standard of travel and MICE by the professionalism of our staffs and excellent products
and services
• To achieve above satisfactory level for our clients in traveling management approach
• To build our brand values through our core values and purpose MISSION
CORE VALUES
• We appeal to six senses of services: sight, sound, smell, taste, touch … and beyond.
• We display fairness and integrity, and foster mutual trust and care in our dealings with our employees, our business
partners and our clients.
• We are continuously evolving and striving to better ourselves through a passion for self-improvement and learning.
• We create a sense of pride and a feeling of “ownership” amongst our employees and tour guides.
• We are in harmony with the environment and our cultural surroundings.
• We are creative and innovative.
• We believe in senses of Thai hospitality.
• We really enjoy ourselves.
TRAVELING MANAGEMENT STYLE
We live in a fast changing world. The technological revolution has led to rapid evolution of customer demands and consumer trends. Additionally, the industry is very competitive. We don't treat traveling like a commodity, just give guiding service and automatically expecting them to fill. We closely monitor their satisfaction, consumer trends and are sensitive to what the market wants. Not only do we anticipate demand, we often go to the next level and actually create demand through innovation.
We stay ahead by focusing on :
Conceptual skills
We place great importance on highly creative products development that is sensitive to a specific needs and incorporates local cultural and happiness. We are continuously redefining our hospitality, leisure concepts, MICE management and reviewing the advantages and disadvantages to show leadership in new market trends. Thus, we create the most appropriate product for each of our customer segments. This is then implemented by closely working with our partners of each property, hotel & resort, restaurant, tour excursion, spa and transportation in adapting our policies and systems according to the local environment.
People
People are paramount in the service industry. We therefore put a lot of emphasis on and commit resources to choose the right people. Once on board, ideas such as employee development and training, employee recognition, cross training, performance related pay, empowerment and quality circles are now conventional wisdom and play a big part in our business. In addition to all of the above we also instill strong market orientation and financial discipline amongst all of our team as well as a strong commitment through loyalty and a feeling of belonging and ownership.
Dynamism
As a dynamic and young company, we avoid the structure often associated with big corporations, and source talented and experienced tour guides who are entrepreneurial and bring initiative to the travel services. In order for this to work, we allow our tour guides significant freedom and autonomy whilst still monitoring each standard of service and giving clear guidelines on customer satisfaction, operating philosophy and Best Practices, and essential controls and systems. Within this framework, our tour guides take full responsibility for their clients.
The Experience
As the hospitality industry becomes more and more competitive, we see differentiation as a key element in product development and positioning. We have identified under-developed niches in the market, which work on the products that clients are looking for an experience and not just a typical travel. We create an overall experience that is absorbed by all the human senses. |
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